1. Introduction
LANDS KENYA is a real estate agency and land brokerage operating in Kenya since 2015. We understand that your personal information is private and sensitive. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you engage with our services, visit our website, or communicate with us. Our practices are grounded in the Constitution of Kenya, 2010, and the Data Protection Act, 2019, and are designed to be fair, transparent, and respectful of your rights.
2. Who We Are
The data controller for your personal information is LANDS KENYA, a company registered and operating under the laws of Kenya. Our contact details are provided at the end of this policy.
3. Information We Collect
We collect personal information that is necessary to provide our services and to comply with our legal obligations. This may include:
- Your name, physical address, email address, and telephone number.
- Your national identification number or passport details.
- Financial information necessary to facilitate a transaction, such as bank account details.
- Information about your property interests, including your budget, preferred location, and intended use of the land.
- Records of our communications with you, including emails and call logs.
- Technical data from your visits to our website, such as your IP address and browser type, collected through cookies and similar technologies.
4. How We Collect Your Information
We collect your information directly from you when you fill out a form on our website, send us an email, call our office, or meet with our agents. We may also collect information from publicly available sources, such as the Ministry of Lands, or from third parties you have authorized to share your information with us, like your advocate or a referring party.
5. Why We Use Your Information (Purpose and Legal Basis)
We use your personal information for specific, legitimate purposes, and only where we have a lawful basis to do so under the Data Protection Act. These purposes include:
- To respond to your inquiries and provide you with information about our properties and services.
- To facilitate site visits, whether physical or virtual.
- To coordinate the due diligence process for a property transaction, which may involve sharing your information with licensed advocates, surveyors, or financial institutions.
- To comply with our legal and regulatory obligations, such as anti-money laundering checks and tax reporting.
- To manage our relationship with you, including sending service-related communications.
- To improve our website and services based on user feedback and analytics.
Our primary legal bases for processing your data are your consent, the necessity to perform a contract with you, and our compliance with a legal obligation.
6. Sharing Your Information
We do not sell or rent your personal information to third parties for marketing purposes. We may share your information with the following categories of recipients, but only to the extent necessary for the purposes described above:
- Service Providers: We work with trusted third parties, such as IT support, cloud storage providers, and communication platforms, who process your data on our behalf under strict confidentiality agreements.
- Professional Advisors: To facilitate a transaction, we may share your information with licensed advocates, surveyors, or financial institutions, but only with your knowledge and consent.
- Public Authorities: We will disclose your information if required by law, such as to a court of law or a government regulator.
- Other Parties in a Transaction: In a sale, your information may be shared with the other party (buyer or seller) to progress the transaction.
For clients outside Kenya, we may transfer your data to a country outside Kenya only if it is necessary for the performance of our contract with you and where adequate safeguards are in place, as required by the Data Protection Act.
7. How We Protect Your Information
We are committed to ensuring that your personal information is secure. We have implemented appropriate technical and organizational measures to protect your data against unauthorized or unlawful access, alteration, disclosure, or destruction. These measures include secure server infrastructure, access controls, and staff training on data protection principles.
8. How Long We Keep Your Information
We retain your personal information for no longer than is necessary for the purposes for which it was collected. The retention period is determined by our legal obligations, such as those under the Anti-Money Laundering Act, and our legitimate business needs. For example, we are required to keep transaction records for a period of seven years. After this period, your data will be securely deleted or anonymized.
9. Your Rights Over Your Information
Under the Data Protection Act, you have several important rights regarding your personal data:
- Right of Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you can ask us to delete your personal information.
- Right to Restriction: You can request that we limit the way we process your data.
- Right to Data Portability: You can request your data in a structured, commonly used format.
- Right to Object: You can object to our processing of your data in certain situations.
To exercise any of these rights, please contact us using the details below. We will respond to your request within thirty days.
10. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your user experience, analyze site traffic, and remember your preferences. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact our Data Protection Officer at: LANDS KENYA Email: sales@lands.co.ke Website: lands.co.ke
